Information we collect
We collect the information needed to respond to a quote request, deliver printer services, provide support, process authorized payments, and maintain service records. This may include your name, email address, phone number, business name, device or printer details, and a description of the service issue.
- Details you submit through our website or provide while requesting service.
- Information reasonably needed to perform remote or on-site support, such as printer, software, network, or device configuration details.
- Service, invoice, work-order, delivery, and support communication records.
How we use information
We use customer information to prepare quotes, provide and improve services, communicate about appointments or follow-up work, address billing or refund questions, prevent misuse, and comply with recordkeeping obligations. We do not sell customer personal information.
Remote support and device access
When you authorize remote service, access is limited to what is reasonably needed to perform the agreed work. We encourage customers to remain available during a remote session and to notify us promptly about any concern. Do not send sensitive credentials or payment-card details by ordinary email.
Payments and service providers
Card payments are handled through approved secure payment processes. We do not ask customers to place full payment-card numbers or CVV/CVC codes in service agreements or ordinary email. We may work with payment processors and technology providers that assist us in operating our services, subject to their applicable terms and safeguards.
Sharing and retention
We share information only as needed to provide services, process an authorized payment, respond to a legal request, protect rights or safety, or work with providers that support our operations. We retain agreements, invoices, work orders, service-delivery records, and relevant communications for legitimate business, support, billing, dispute-resolution, and legal purposes.
Security and your choices
We use reasonable administrative, technical, and operational measures intended to protect the information we hold. No method of storage or transmission is completely secure. You may contact us to ask questions about your information or to request an update or correction, subject to applicable law and legitimate recordkeeping needs.
Contact us
For privacy questions, contact FirstForward LLC at FirstForwardLLC@gmail.com. This policy may be updated when our services or practices change; the effective date above will be revised when we do.